Support and
SAP Maintenance

Get the best SAP support when you need it

We offer a competitive AMS (Application Management Service) tailored to your needs.

An innovative service model that reduces your SAP platform management effort.


Enjoy the quality of a service based on an ISO 20000 and ISO 9001 certified management model.


Stop contracting costs and variances. Take control and set deadlines through Service Level Agreements (SLAs).


We provide you with the right consultant, at the right time and for the right amount of time.

Ensuring maximum performance of your SAP environment

Experience in SAP Services
ISO 20000
and ISO 9001

Service Level Agreements

Cost Control

Governance Model

Experience in SAP Services

Benefit from the experience of the entire i3s team for the maintenance and improvement of your SAP environment.


Support team focused on SAP products and with a level of experience above the market average.


We work in all sectors, with special focus on Industry, Public Sector and Service companies.


We have the most relevant SAP certifications, such as PCoE, Recognized Experience, Service Partner and Sell Partner.

ISO 20000 and ISO 9001 certified management model

The quality of the SAP maintenance service is assured by our methodology and our certified management systems.

Delivery guarantee
in time and scope

Procedures based on
in industry best practices

Continuous improvement in the processes of
customer services

Service planning, operation and control processes.

Service continuity management
and of the risks

Certificate ISO 9001

Certificate ISO 20000-1

Agreements Service Level

Enjoy a service whose deadlines are controlled and guaranteed.

Commitments included in the Service Level Agreement

Prime time
response to requests

Resolution time
of incidents

of the planning

Cost Control

Avoid surprises by knowing in advance what the amount of your monthly bill will be.

Stop worrying about the efficiency of the service, we manage it and inform you.

Forget about managing the irregularity or seasonality of your user demand

Governance Model

You will receive all the necessary information on the fulfillment of commitments and project costs.

You will have real-time visibility of the progress of the service and traceability of all actions through our ticketing tool.

You will be able to follow the evolution of the service by scheduling meetings as often as you need.

Scope of Service


SAP Consulting Support

Immediate attention and response to questions and doubts as a consequence of an incident or operational problem.


SAP Preventive Maintenance

Ensuring the availability of environments through Solution Manager monitoring supervised by our consultants.

SAP Evolutionary Maintenance

Services oriented to include a new functionality in the system or to extend an existing one upon customer's request

SAP Evolutionary Maintenance

Updating of installations through the application of Support Packages and revision of parameters according to needs.

SAP Corrective Maintenance

Resolution of incidents detected in the system: technical actions, revision of data, interfaces, documentation, etc.

SAP Corrective Maintenance

Service level reaction to problems arising in the installation

SAP Preventive Maintenance

Proposed operational and platform improvements to reduce the number of future queries and incidents.

Functional Service Support

Generation of test environments by refreshing with the operating system data

SAP Training

Support to improve the daily operations of users in the functional areas, with sessions tailored to customer needs.

Other On-Demand Services

Operating system, database or SAP version change. Installation of new environments

SAP Support and Maintenance

Request information about the service by filling out this form.

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